Question 1

How soon can you get me moving?

Accepted Answer

Our technician will reach you as soon as possible and have you up & running as quickly as possible. The time might vary during busy periods and during weekends and public holidays.

Question 2

Can the technician fit my car with a new battery at the roadside?

Accepted Answer

Yes, all our technicians patrol in the metropolitan area and will install the car battery at home, work, roadside or wherever you are in Dubai or Abu Dhabi.

Question 3

Will any battery fit my car?

Accepted Answer

No, different cars require different size batteries depending on model and engine specification. Our technicians at Dial-A-Battery ensure your car is fitted with the correct description to fulfill your car’s optimum needs.

Question 4

What happens if my battery does not have to be replaced?

Accepted Answer

Our technicians are professionally trained to diagnose the problem first. If you car battery does not need to be changed, we will be able to advise you on where the problem is and direct you to the right place. At this point we only charge you a diagnosis fee.

Question 5

Does Dial-A-Battery have a battery suitable for my RV?

Accepted Answer

Yes, Dial-A-Battery has a wide range of batteries to suit most recreation vehicles from small 4WD’s to your larger 4WD’s.

Question 6

What kind of car batteries do you have?

Accepted Answer

Dial-A-Battery carries the largest range of Solite batteries which is the No.1 Automotive Battery brand from Korea and is the OEM to Hyundai and KIA cars all over the world. Solite batteries are manufactured in Korea by Hyundai group of companies, and are the original batteries used by Hyundai and KIA motors in their vehicles.

Question 7

What kind of car batteries do you have?

Accepted Answer

Dial-A-Battery carries the largest range of Solite batteries which is the No.1 Automotive Battery brand from Korea and is the OEM to Hyundai and KIA cars all over the world. Solite batteries are manufactured in Korea by Hyundai group of companies, and are the original batteries used by Hyundai and KIA motors in their vehicles.

Question 8

What is your Car Battery Warranty Policy?

Accepted Answer

At Dial-A-Battery, our technicians are equipped with state-of-the-art battery testing equipment, tools and analyzers, and high quality automotive batteries with a 12 month warrantee. The battery warranty is valid for one vehicle registered within Qatar. Warranty becomes void if the battery is tampered with or used in another vehicle. Warranty does not cover loss of time, inconvenience, loss of vehicle use or other incidental or consequential damage due to charging system failure, negligence, abuse, accident or improper installation.

Question 9

What is the price of my car battery?

Accepted Answer

Price for your car battery can be obtained on the phone from our customer service agents and vary from car to car. All battery prices include transportation, testing and installation charges.

Question 10

How long will my car battery last?

Accepted Answer

The lifespan of any battery will vary considerably with how it is used, maintained and charged. Extreme temperatures also affect the output of the battery.

Question 11

Do you accept credit cards?

Accepted Answer

Yes, we accept cash and credit cards.

Question 12

Why should I get my car battery fixed at Dial-A-Battery and not at a Dealer?

Accepted Answer

Although auto dealers may have more repair bays and bigger waiting rooms, Dial-A-Battery consistently beats dealers by offering its customers better prices, and quickest service in the most convenient and personalized way. To us you are not just a number. We greatly value the business of all our clientele, and as such, treat each customer like family.

Question 13

What is a battery?

Accepted Answer

A battery is a device that stores electrical energy for later use. As chemicals in the battery change, electrical energy is stored or released. Batteries are not 100% efficient, some energy is lost as heat and chemical reactions when charging or recharging. Typical efficiency in a lead acid battery is 85 – 95%. In Alkaline and NICAD battery it is about 65%.

Question 14

What is a CCA rating?

Accepted Answer

The Cold Cranking Ampere (CCA) rating refers to the number of amperes a battery can support for 30 seconds at a temperature of 0°F until the battery volt drops to 1.20 volts per cell, or 7.20 volts for a 12 volt battery.

Question 15

What is amp Hour (Ah) Rating?

Accepted Answer

An amp Hour means one AMP for one hour. It is amps X hours. If you have something that pulls 20 amps, and you use it for 20 minutes, then the amp hours used would be 20 (amps) X 20/60 (hours) or 6.67 Ah.

Question 16

Do batteries self-discharge when not in use?

Accepted Answer

All batteries regardless of their chemistry self-discharge. The rate of this depends both on the type of battery and the storage temperature the batteries are exposed to.

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